3Sixty Service Review

We offer clients a 3Sixty Service Review to assess the current Customer Service performance versus the performance levels that could be attained (using our expertise in service delivery & understanding of benchmark Key Performance Indicators (KPIs)).

Typically, clients may be experiencing some of the following:-

• Losing customers
• Need to reduce costs yet still deliver the service 
• Increasing customer complaints
• Rising compensation payments
• Failure to achieve required services standards

Poor customer service, and the resulting loss of customers, can mean that the firms' marketing function is distracted from new business development by the need to replace lost customers (which according to generally known research, can cost 5 -10 times more than keeping an existing customer), leading to an adverse impact on the cost of sales.

The 3Sixty Service Review is designed to identify quality & efficiency improvements that can be realised quickly, without the client having to resort to new investment in technology. The improvements identified will provide real impact to customers and your business.