Outsourcing Effectiveness Review

For organisations that have already outsourced services (UK or abroad) but who wish to realise further benefits we offer the Outsourcing Effectiveness Review.

According to published research in April 2006 (Ref: Orbys Consulting in conjunction with Henley Management College & Benchmark Research) it has been concluded that ?many outsourcing contracts are still failing to meet expectations, with 23% (almost 1 in 4) blue-chip companies taking services back in-house.

The Outsourcing Effectiveness Review has been designed to identify how further improvements in quality and return-on-investment can be achieved from existing outsourced supplier contracts. Typically, we start by reviewing the current performance (against the original Key Performance Indicators) compared to our knowledge of benchmark outsourcing arrangements.

For an initial discussion on your existing outsourcing arrangement please click here.
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Key Benefits
  • Provides the board of Directors with an independent view on achievement / improvement of the outsourcing suppliers' effectiveness (prior to any investment decisions)
  • Clearly identified improvement opportunities and high level plan for implementation
  • Can provide the means to re-negotiate supplier Service Level Agreements & Commercials
  • Recommend customer service metrics based on experience of actual customer satisfaction
  • Gap analysis (& process model analysis) to identify how efficiency improvements can drive improved return on investment (often without the need for further investment)