Supplier Selection & Implementation

The success of an outsourcing relationship can often be determined by the thoroughness of the supplier selection process (including the tender process, contract negotiations & Service Level Agreements) versus the Client's key business requirements.

We offer expertise in outsourcing (UK & abroad) - Supplier Selection, Implementation, and Relationship Management services to optimise the supplier relationship. The three-stage process can be tailored to suit the client's project requirements.

The Supplier Selection Process is designed to assist the client to select the supplier that will deliver the business case (including future-proofing to ensure the supplier can deliver a scalable service).

Our Project Implementation service ensures a smooth implementation (& handover) of the outsourcing project, mitigating risks to existing service delivery.

The Relationship Management service (post-implementation) is intended to maximise the value from the on-going supplier relationship.

Engagement options
Our services can be engaged for either:- single work packages, senior management consultative advice, or working with the Client's team on project implementation.
In all types of engagement, we bring the expertise to provide you with the information to enable you to make business decisions.

For an initial discussion on your outsourcing needs please click here.
Customer service improvement 3sixty service review customer service operational design Outsourcing outsourcing effectiveness review readiness for outsourcing assessment supplier selection & implementation Leadership development leadership development
Key Benefits

  • Select the outsourcing supplier that will deliver the business case (& future scalability needs)
  • Effective implementation of the outsource services including transition management & hand over
  • Established appropriate Corporate Governance & set-up procedures to control the outsourcing providers
  • Implement Risk management processes (risk reduction throughout the selection and implementation process)
  • Create Commercial and Service Level Agreements that will deliver the desired service standards