Readiness for Outsourcing Assessment

Many organisations are considering outsourcing (in the UK & abroad) repeatable processes (ie: call centres, accounts processing, sales processing, customer support) as part of a continuous drive to improve efficiency & reduce costs.

However, according to published research (Ref: Orbys Consulting in conjunction with Henley Management College & Benchmark Research) it has been concluded that many outsourcing contracts are still failing to meet expectations, with 23% (almost 1 in 4) blue-chip companies taking services back in-house. A lack of preparedness in considering the business requirement & how to source it, is a key factor in determining the success of the outsourcing contract.

The Readiness for Outsourcing Review is designed to provide Directors with an independent business assessment (and Risk review) based on an understanding of the corporate objectives, existing process models, IT, services delivery & timescale objectives. We can scale the review to suit the size/complexity of your firm?s outsourcing requirement.

For an initial discussion on your existing or new outsourcing requirement please click here.
Customer service improvement 3sixty service review customer service operational design Outsourcing outsourcing effectiveness review readiness for outsourcing assessment supplier selection & implementation Leadership development leadership development & culture change
Key Benefits

  • Enables the Board of Directors to make an informed decision (part of corporate risk assessment)
  • Business case (ROI, technology and organisation implications)
  • Risk assessment (of risks likely to adversely affect the project and ongoing service delivery)
  • Implementation plan
  • Process design for the practical implementation of an outsourcing arrangement

The Readiness for Outsourcing Assessment is scalable to suit the complexity for your project and it will be carried out in conjunction with your in-house staff.