Testimonials

I wanted to formally record my appreciation for the assistance you provided with regard to the recent programme of work at AIG Direct. As I mentioned to you verbally, selecting Abeo Consulting to assist the programme was based on your experience and record of delivery. However I very quickly came to appreciate that in addition to your technical knowledge, your personal style and approach were a great benefit to us. You adapted work schedules, leveraged contacts and remained unfailingly responsive and helpful.

In summary you made a significant contribution to the success of the programme and I wish you every success for the future.

Mark Wylie - Head of Operations UK & Ireland, AIG UK Limited

At the beginning of 2008 Zurich Financial Services made a strategic decision to enter the UK Group Risk market in 2009. In order to deliver this new market entry a new business unit with supporting Operations and platforms would need to be designed, shaped, developed and delivered before launch of the new business. Zurich has customer Centricity at the heart of everything we do and it was critical for our success to fully understand the customer journey in the Group Risk Market from end to end.

We chose Abeo above other potential suppliers for their knowledge, experience, professionalism, quality of people and customer values which were closely aligned to Zurich's values. Abeo helped Zurich to understand, formulate and map out the customer journey through all critical processes and touch points. These journeys became the foundations on which the business operating model was built. With clarity around the customer journey processes, procedures and controls were documented before designing the quotations and administration systems that would support the new business operation.

Abeo quickly deployed excellent quality people to deliver outcomes required by Zurich ensuring the provided insight and challenge throughout. The customer journey process was fundamental for business launch and this process has been embedded in BAU for future business launches.

We made the right decision in appointing Abeo as they fulfilled everything they said they would and provided additional value throughout the business process.

Jason Cripps – Operations Director, Zurich Assurance Ltd

Abeo Consulting took a holistic view of our business challenges and worked with us to develop solutions that specifically met the needs of our situation and stage of development.

They took the time to really understand the nitty gritty detail of our business and as a result very quickly started to add value.

Unlike many consulting houses, Abeo Consulting don't just say what we want them to. They challenge our thinking, question the status quo and introduce ideas well above our own thinking.

Working with Abeo Consulting has helped us to short-circuit our own learning curve, achieve far quicker results than any of us expected and has given us maximum return on our investment.

Abeo Consulting's flexibility and capability has meant that we have been able to work with them not only in respect of the original strategy development project but also to develop our leadership competence enabling us to embed the outcomes and learnings of several projects consistently across the business, thereby speeding up the development of our business.

Becky Simpson – Contact Centre Director, First Info Ltd

Hotel Connexions were absolutely delighted with the service provided by Abeo Consulting Limited. From day 1 they exhibited an exemplary commitment and dedication to the project. By far the biggest impact was in managing the process for the company to achieve PCI compliance through the fairly rigorous requirements of that legislation.

In implementing the project scope we found Abeo to be highly proactive in stimulating the thought process around our IT structure and requirements and extremely innovative in providing solutions. In addition however Abeo worked above and beyond their allocated duties, consulting and advising also on more general matters.

Hotel Connexions Limited would be delighted to recommend Abeo Consulting Limited to any and all prospective clients.

Alex Lafferty - General Manager, Hotel Connexions Limited